Privacy Policy

1. Introduction

Welcome to Dunten Hotel! Our privacy policy aims to inform you about how we collect, use, protect, and share your personal data. Your privacy is important to us, and we adhere to data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure the security and confidentiality of your data.

2. Data Collected

When booking, we collect the following data:

  • First and Last Name: for your identification.
  • Email: for communication with you and sending digital keys.
  • Phone Number: for sending the room key PIN via SMS.
  • Nationality: may be required according to local laws and regulations.

3. Use of Data

The collected data is used for the following purposes:

  • Processing and managing bookings: to confirm and register your booking.
  • Sending room keys: sending digital keys and PIN codes via email and SMS.
  • Customer service: responding to your inquiries and necessary communications.

4. Data Protection

The security of your data is our priority. We use modern technologies and security measures to protect your data from unauthorized access, alteration, or destruction. The Mews booking system we use ensures data security according to current standards.

5. Data Sharing and Retention

Your personal data is shared only in the following situations:

  • With service providers: Data is transmitted to the Mews booking system to process your booking and payments. Our partners are obliged to protect the data in accordance with applicable data protection regulations.
  • Legal requirements: If the law requires data to be provided to authorities or other authorized parties.

We retain your data only as long as necessary for processing the booking and for legal requirements.

6. Cookies

What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us track your website usage and improve our services.

Which cookies do we use?

  • Essential cookies: These cookies are used to process your website visit and booking. They are essential for the proper functioning of our website.
  • Analytical cookies: These cookies collect information about how visitors use our website, such as the most frequently visited pages. This helps us understand how we can improve our website
  • Functional cookies: These cookies remember your preferences (e.g., language preferences) and help provide a personalized experience.

How to manage cookies?
You can manage or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our website and your user experience.

7. Your Rights

You have the following rights concerning your personal data:

  • You can request information about the data we hold about you.
  • If the data is inaccurate or incomplete, you can correct it.
  • You can request the deletion of your data if it is no longer needed or if you withdraw your consent.
  • You can request to restrict the processing of your data.
  • You can object to the processing of your data.
  • You can request to transfer your data to another service provider.
  • You can withdraw your consent to data processing at any time.

8. Contact Information

If you have any questions or concerns about our privacy policy or data processing, please contact us at info@duntenhotel.ee

9. Changes to the Privacy Policy

We reserve the right to change this privacy policy as necessary. All changes will be published on our website. We recommend regularly reviewing the privacy policy to stay informed about possible changes.